Question 1

What Are Your Business Hours?

Accepted Answer

Druh Media & Consulting Services operates Monday-Friday, from 8AM-6PM CST. We're closed on weekends, and all major holidays. No communication will be done outside of those business hours.

Question 2

What Is Your Payment Policy?

Accepted Answer

I require a NON-REFUNDABLE deposit payment for projects over $500. Projects under $500 require payment upfront in FULL. Both upon Terms & Conditions approval and project starting. I accept payments via debit card, credit card via Square and Invoicing via Square. I do NOT accept any other third parties such as; CashApp, ApplePay, and Etc.

Question 3

What Is Your Availablity?

Accepted Answer

I book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified.

Question 4

What Is Your Turnaround Time?

Accepted Answer

The general design proof turnaround time is 3-7 business days, depending on workload at time of order.

For branding packages, websites, and larger projects, design turnaround is 6-8 business weeks. If needed, upon availability, I offer a rush design turnaround for an additional fee, on certain services.

Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 5-7 business days.

​For print orders, once the designs are finalized, the files get sent to the printing company that Druh Media & Consulting Services partners with, and the production time is generally 7-15 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, you can inquire via email.

Question 5

Do I Own My Logo?

Accepted Answer

Yes! You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. Druh Media & Consulting Services retains the layered .psd Photoshop file or .ai Adobe Illustrator. If needed, the .psd file to your project can be purchased - inquire via email.

Question 6

How Many Revisions Am I Allowed?

Accepted Answer

​For logos, I provide three initial logo designs. If any revisions are needed, you receive three free revisions. For any other service, I provide one design proof, and three free revisions. If any revisions are needed after that, there is a $15 fee per each additional revision.

Question 7

What Files Do I Recieve?

Accepted Answer

Logos: PNG, JPEG, PDF Print Ready Material: JPEG & PDF Social Media Flyers: JPEG

Question 8

Can I See My Design Before I Pay?

Accepted Answer

Unfortunately, Druh Media & Consulting Services does NOT start on projects without payments. If you would like you can look over our terms and conditions to get a clear understanding on our payment policy.