Frequently Asked Questions
What Are Your Business Hours?
Druh Media & Consulting Services operates Monday-Friday, from 8AM-6PM CST. We're closed on weekends, and all major holidays. No communication will be done outside of those business hours.
What Is Your Payment Policy?
I require a NON-REFUNDABLE deposit payment for projects over $500. Projects under $500 require payment upfront in FULL. Both upon Terms & Conditions approval and project starting. I accept payments via debit card, credit card via Square and Invoicing via Square. I do NOT accept any other third parties such as; CashApp, ApplePay, and Etc.
What Is Your Availablity?
I book projects on a first come, first serve basis every month. If there are currently no open spots left at the time of your inquiry, you will be notified.
What Is Your Turnaround Time?
The general design proof turnaround time is 3-7 business days, depending on workload at time of order.
For branding packages, websites, and larger projects, design turnaround is 6-8 business weeks. If needed, upon availability, I offer a rush design turnaround for an additional fee, on certain services.
Once the initial design proofs are sent over, if any revisions are requested, those revised designs get sent over within 5-7 business days.
For print orders, once the designs are finalized, the files get sent to the printing company that Druh Media & Consulting Services partners with, and the production time is generally 7-15 business days. Once shipped, you will receive a shipping notification via email. If you need to expedite your shipping, you can inquire via email.
Do I Own My Logo?
Yes! You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. Druh Media & Consulting Services retains the layered .psd Photoshop file or .ai Adobe Illustrator. If needed, the .psd file to your project can be purchased - inquire via email.
How Many Revisions Am I Allowed?
For logos, I provide three initial logo designs. If any revisions are needed, you receive three free revisions. For any other service, I provide one design proof, and three free revisions. If any revisions are needed after that, there is a $15 fee per each additional revision.
What Files Do I Recieve?
Logos: PNG, JPEG, PDF
Can I See My Design Before I Pay?
Unfortunately, Druh Media & Consulting Services does NOT start on projects without payments. If you would like you can look over our terms and conditions to get a clear understanding on our payment policy.